Terms and conditions

Danube Flow Korlátolt Felelősségű Társaság

1. Service Provider Details

These General Terms and Conditions (GTC) govern the legal relationship between the Service Provider and users/customers using the services available on https://danube-flow.com and its subdomains.

Full Company Name: Danube Flow Korlátolt Felelősségű Társaság

Short Company Name: Danube Flow Kft.

Registered Seat (Headquarters): 1195 Budapest, Jáhn Ferenc utca 1. 5. em. 14. ajtó, Hungary

Tax Identification Number: 33078852-2-43

Company Registration Number: 01-09-457982

Registering Authority: Company Court of the Metropolitan Court of Budapest (Fővárosi Törvényszék Cégbírósága)

Main Business Activity: 5030 Inland passenger water transport (Belvízi személyszállítás)

Founded: 2026

Contact E-mail Address: info@danube-flow.com

Hosting Provider Details: Wix.com

Contract Language: English / Hungarian

2. Basic Provisions

2.1. Issues not regulated in these Rules and the interpretation of these Rules shall be governed by Hungarian law, in particular with regard to the relevant provisions of Act V of 2013 on the Civil Code ("Civil Code"), Act CVIII of 2001 on certain issues of electronic commerce services and information society services ("Act on Electronic Commerce"), and Government Decree No. 45/2014 (XI. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

2.2. These Rules shall enter into force upon publication on the website https://danube-flow.com and shall remain in force until revoked. The Service Provider shall be entitled to unilaterally amend the Regulations (circumstances giving rise to amendment: changes in legislation, business interests, operational modifications). The Service Provider shall publish amendments on the website 11 (eleven) days before they enter into force, during which period the User shall be entitled to withdraw from or terminate the contract. By using the website, Users agree that all regulations relating to their use of the website shall automatically apply to them.

2.3. The Service Provider reserves all rights with respect to the website, any part thereof, and the content displayed thereon, as well as the distribution of the website. You may not download, electronically store, process, or sell the content of the website or any part thereof without the prior written consent of the Service Provider.

3. Range of Products/Services Available for Purchase, Price Indication, Incorrect Price

3.1. Prices displayed for passenger transport services and tickets are in EUR (or HUF, where applicable) and include VAT as required by law.

3.2. On the website, the Service Provider provides details regarding the name, type, schedule, and description of the passenger transport service or ticket.

3.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration on the website.

3.4. If the Service Provider, despite all due care, displays an incorrect price on the website interface—in particular a clearly incorrect price (e.g. "0" EUR/HUF or "1" EUR/HUF price that differs significantly from the well-known, generally accepted, or estimated price of the ticket, or due to a system error)—the Service Provider is not obliged to confirm the order at the incorrect price. Instead, it may reject the offer and offer to confirm the correct price, in the knowledge of which the Customer may withdraw from the purchase. A significant deviation is defined in national practice as a deviation of at least 50% from the market value of the ticket or service in question.

3.5. In the event of a noticeable discrepancy between the actual and indicated price of the ticket, the contract shall be concluded only by mutual and unanimous expression of the will of the parties in accordance with Act V of 2013 on the Civil Code. If the parties cannot agree on the contractual terms, no valid contract is created.

4. How to Order and Payment

4.1. The User can start purchasing tickets without registration.

4.2. The User selects the appropriate available date, cruise/trip, and type of ticket/deck by clicking on the appropriate ordering/ticket button.

4.3. The User sets the desired quantity of tickets.

4.4. Payment Methods:

Online Payment by Credit/Debit Card: The User has the possibility to pay the total amount of the order online via credit/debit card through the secure online payment gateway operated by Wix.com or their financial partner
Payment for tickets can only be made electronically (online) as part of the order process. The transaction is processed as a bank card purchase, and related fees (if any) are charged according to the customer's bank tariffs.
The User must enter the required card details (card number, cardholder name, expiry date, CVV2/CVC2 code) on the payment gateway interface. Acceptance of specific card brands (VISA, Mastercard, Maestro, AMEX) is determined by the payment gateway provider.
Upon successful or unsuccessful payment, the User is redirected back to the Service Provider's website with a confirmation status. Technical errors during payment processing do not constitute a completed purchase.

4.5. Shipping Cost: Digital delivery of electronic tickets carries no shipping cost.

4.6. Correction of Data Entry Errors: Before sending the order, the User can verify and modify the entered data at any point during the purchasing process.

4.7. By placing an order, the User explicitly acknowledges that a payment obligation arises.

4.8. Invoices are issued and sent electronically by the Service Provider to the e-mail address provided by the User.

5. Processing and Fulfilling Orders

5.1. Order processing is automated and ongoing.

5.2. Fulfillment Date: According to the specific date and time selected on the purchased ticket.

5.3. Based on the contract, the Service Provider is obliged to provide the specified inland passenger water transport service, and the User is obliged to pay the purchase price and present the valid ticket for boarding.

5.4. If the Service Provider cannot fulfill the service due to unavailability or technical reasons, it shall immediately inform the User and refund the total amount paid without delay.

6. Right of Withdrawal and Cancellation Conditions

6.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (XI. 26.) Section 29 (1) l), the consumer does not have a statutory right of withdrawal/cancellation in respect of contracts for services related to leisure activities if the contract stipulates a specific performance date or deadline (such as tickets for boat cruises or vessel rentals on a specific date).

6.2. Service Provider Cancellation / Refunds: The Service Provider may refund the price of the ticket if the service cannot be carried out due to:

Adverse weather conditions or water levels making navigation unsafe;
Technical reasons preventing vessel operation;
Force majeure or unforeseen events affecting safety or operational feasibility.

6.3. The Consumer is not entitled to a refund if they arrive late and miss the scheduled departure.

6.4. Voluntary Modification and Cancellation Policy of Danube Flow Kft.:

Ticket Modification: Free of charge if requested at least 3 hours prior to departure. No modifications are possible within 3 hours of departure.
Ticket Cancellation:
- 24 hours or more prior to departure: Full refund or gift voucher valid for 1 year (as requested).
- Within 24 hours of departure or no-show: No refund.
Requests for modification or cancellation must be sent in writing from the e-mail address associated with the order to info@danube-flow.com, including the booking reference or ticket number.
Vouchers or tickets purchased via third-party platforms (e.g., GetYourGuide, Viakor) can only be modified or cancelled through the respective third-party platform.

7. Warranty and Liability

7.1. In the event of defective performance by the Service Provider, the User may assert warranty claims in accordance with the provisions of the Hungarian Civil Code (Act V of 2013).

7.2. The User (if acting as a consumer) must report any defect immediately upon discovery, but no later than within two months of discovery. Limitation periods apply in accordance with statutory regulations (2 years for consumers, 1 year for business entities).

8. Procedure in Event of Warranty Claims (Consumers)

8.1. The consumer must present proof of contract conclusion (e.g., electronic ticket confirmation or invoice).

8.2. The Service Provider shall keep minutes of any warranty or complaint claims notified by consumers and retain them for 3 years.

9. Miscellaneous Provisions

9.1. The Service Provider may engage subcontractors or intermediaries to fulfill its obligations and shall remain responsible for their conduct.

9.2. Should any provision of these GTC be deemed invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

9.3. Applicable Law and Jurisdiction: Governing law is Hungarian law. Consumer disputes are subject to the competent courts of the consumer's domicile or statutory rules of jurisdiction.

9.4. Compliance: The Service Provider complies with Regulation (EU) 2018/302 on addressing unjustified geo-blocking and other forms of discrimination within the internal market.

10. Boarding Conditions

The ticket must be issued in the passenger's name or valid booking reference.
The passenger must present a valid photo ID upon request at boarding.
The name on the ticket must match the identification provided.
If conditions are not met, the Service Provider reserves the right to deny boarding without refund.
In case of suspected fraudulent activity, presentation of the physical bank card used for booking may be required. If verification fails, boarding may be denied.

11. Passenger Obligations On Board

11.1. By boarding the vessel, Passengers automatically accept as binding all safety regulations, onboard rules, and instructions issued by the captain and crew.

11.2. Failure to comply with safety regulations or crew instructions may result in denial of further service or disembarkation at the nearest port without compensation.

12. Complaints Handling Policy

12.1. Complaints may be submitted in writing to info@danube-flow.com or sent to the registered seat address: 1195 Budapest, Jáhn Ferenc utca 1. 5. em. 14. ajtó.

12.2. The Service Provider will respond to written complaints within 30 days.

12.3. Consumer Protection Authorities and Conciliation Bodies:

In the event of an unresolved dispute, consumers may contact the relevant District Office (Járási Hivatal) or conciliation board. The territorially competent conciliation body for Budapest is:

Conciliation Body Name: Budapesti Békéltető Testület (Budapest Conciliation Board)

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone / E-mail: +36 (1) 488-2131 | bekelteto.testulet@bkik.hu

Website: https://bekeltet.bkik.hu

Online Dispute Resolution (ODR) Platform: Consumers can also utilize the European Online Dispute Resolution platform at http://ec.europa.eu/odr.

13. Copyrights

13.1. All content on https://danube-flow.com is protected by copyright. Reproduction, public retransmission, or unauthorized commercial distribution without written consent from Danube Flow Kft. is strictly prohibited.

14. Data Protection

14.1. Personal data is processed in accordance with the Privacy Policy published on https://danube-flow.com.

15. Data Transfer Declaration

15.1. The User acknowledges that personal data stored by Danube Flow Korlátolt Felelősségű Társaság (1195 Budapest, Jáhn Ferenc utca 1. 5. em. 14. ajtó) in the user database of https://danube-flow.com may be transferred to designated data processors (e.g., payment gateway operators, ticketing platforms such as FareHarbor or GetYourGuide). Transferred data may include: name, e-mail address, billing address, and transaction details.

Budapest, 2026